Terms and Conditions


Terms and Conditions

Rules for Reservations

A client who shows up without a printed coupon or screenshot of the reservation will be able to make the reservation effective upon proving their identity and it matching the reservation info.

Changes in Reservations

All date changes requested before 72 hours of the tour date will be free of charge and subject of availability.

No change in reservations will be permitted due to bad weather.


All cancelations requested 60 days prior to tour date will have a partial charge of 5.5% from non reimbursable service fee. Remaining balance will be reimbursed.

All cancelations requested within 60 days prior to tour date and before 48 hours of tour date will have a partial charge of 20% of the total amount and only 80% will be reimbursable.

All cancelations requested under 48 hours to tour date will have a full charge and will not be reimbursable.

No shows

“No shows” will be charged in full and are not reimbursable.

Should your cruise ship skip Cozumel for whatever reason, then a full refund is applicable.